Questions new customers should ask every courier service

May 21 2019

Hiring a local courier service can serve as a cost-effective alternative to your more big name carriers, especially when you need something delivered quickly and affordably. But chances are – you’re probably new to using our service and have questions as to how it works, what you should be looking for and the like.

Here are a few of the questions you should be thinking about asking when determining when and if to use a courier service. Let’s jump right in!

How reliable are your drivers?

Don’t think you’re going to be insulting anyone in our industry by asking us about our drivers. Frankly, they’re our lifeblood and we depend on them to provide our service the way it’s meant to be delivered. They’re fully insured and background checked. They look uniformed and professional. They’re also trained in things like HIPAA so that if you need to have important, confidential medical information sent, you can do that knowing your information is kept secure.

Be sure to check Google Ratings and other review sites as well. That’ll give you an idea not only of what kinds of drivers a company has – but also how good they are backing up their promises of good service.

What kinds of services do you offer?

Not all courier services are created equal. Some will offer a full suite of services ranging from 24/7 services to holiday drop off. Some will specialize in certain kinds of mail and package delivery and that specialization only. When you’re choosing a courier service, make sure you’re choosing one that suits your needs.

What kind of technology do you use?

A big part of the reason people choose courier services to begin with is to save money, time and gain a little added piece of mind. As such, part of that comes from convenience and being able to track your packages. Do they have live map tracking? Up to the minute ETA’s? Signature verifications? Online ordering? All of these are must haves in 2019 so be sure you ask.

What happens if something goes wrong?

As much as we wished everything went right all the time, there’s always a small chance something could go wrong. Be sure to ask companies what they do in the case of a delayed or lost package. Your belongings are important, so be sure whichever company you do business with you is prepared to handle a sticky situation should it arise.

Hopefully these questions will help you make your choice a little bit easier! Good look finding someone!

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