Should you get a new medical delivery service provider?

Many of us tend to roll our eyes when we think of things like the age of ‘instant gratification.’ We think entitlement, unrealistic expectations and difficult customers. While there’s some downside to this train of thought, there are simply some industries where not only is instant gratification OK, but it’s utterly necessary. 

Such is the case in the world of medical courier services. In an industry where any time wasted could mean the difference between life and death, it’s vital that courier services be accurate, fast and ready at the drop of a hat. Unfortunately, not all courier companies are that way and that’s what we’re here to discuss today. 

Here are a few of the signs that it might be time for you to look for a new medical delivery service. Let’s jump right in. 

Poor customer service

We’ll start with the obvious but a courier company that can’t be on time and doesn’t treat you like gold can’t be trusted in situations this serious. You should be able to know where your package is at all times, when it will be somewhere and exactly who will be receiving it. If you aren’t being taken care of and the basics aren’t being met, it’s time for a new medical delivery service. 

Poor vehicle conditions

Medical deliveries aren’t as easy as just throwing some packages in a truck and racing around from destination to destination. Contents can range from sensitive records to actual, real organs that need to be cooled and kept at a certain temperature. The vehicles they are transported in need to be equipped to deal with these demands. In addition, vehicles need to be clean as some deliveries require clean environments. Make sure any medical courier service you do business with has these basics covered. 

Unscreened drivers

These deliveries are critical and as such, your drivers need to be properly trained specifically for medical deliveries. Not only does this include package handling, but it also should include HIPAA compliance and the like. These are extremely sensitive and critical deliveries that need to be handled with professionalism and confidentiality. 

Lack of experience

All of the conditions we just described above are simply symptoms of a greater problem – which is a general lack of industry experience. Just because a courier company says they can handle medical packages doesn’t actually mean that they can. Probe, ask questions and ask for references. This is a service where the provider and you can’t afford to be wrong. 

If you’re looking to switch medical delivery services, be sure to follow these tips and guidelines and you should find a good company in no time. If you’ve got questions or would like to ask more questions about the process, feel free to reach out and we’ll answer your questions quickly. Until then, good luck!

All about white glove delivery service

White glove delivery service is a premium delivery service among premium delivery services. Not only is your package delivered to you directly, but it can be carried into your house and even unpackaged for you. In some cases, the delivery service might even offer assembly services as well! Even the cleanup of packaging materials is covered. 

White glove delivery is perfect for fragile and high-value deliveries that need the utmost care and attention. If you’re in the market for a white glove delivery service, here are some things for you to know. Let’s jump right in.

The pricing

This will be top of everyone’s mind. After all, the cost of delivery for anything these days isn’t cheap! And while you’d think that white glove delivery service would be substantially higher than standard delivery, you’re actually wrong. In fact, it’s not that much more costly. 

The cost of white glove delivery really comes down to location. If you live in a highly populated, urban setting, cost tends to be quite low. If you live in the middle of nowhere, well, you’ll certainly be paying more. Weight is also a factor. The heavier the load, the more expensive the service. Also, expect to pay more on the holidays and weekends. 

What questions to ask?

While white glove delivery has a ‘shtick’ so to speak, the reality is that every delivery is different, so you should be prepared to ask your courier service a few questions. 

  • How are delivery times scheduled?
  • What do you charge for weekends and evening deliveries?
  • What kind of add ons does your service offer?
  • Do you charge more for expedited shipping?
  • Are there any additional service fees I should be aware of?

Be persistent in asking your questions. Helping to get these questions answered will help improve communication between you and your courier service and ensure that you get the kind of delivery service that you’re looking for – and more importantly – paying for. 

How do you prepare for a white glove delivery?

While you’re paying for a premium service, there are some things you can do to make your delivery person’s job a little bit easier. If you have a lot of clutter near or around your door, make sure it’s cleared out before they arrive. If you need something assembled, make sure you vacuum out the area before you assemble it. If you have hardwood floors and worry about them being scratched, then make sure you use a drop cloth or thin sheet. This’ll help avoid any possible damage that may occur while the delivery person is unpacking for you. 

Now that you know more about white glove delivery services, it’s time for you to decide if they’re right for you! If you still feel like you’d like to learn more, give our office a call today! Until then, good luck!

How to choose a medical courier service provider

As a medical service provider, we know you have plenty to worry about. From patient care and staffing, to procedures, fiscal plans and the like – there are a myriad of challenges that face our healthcare providers. And when someone’s health is at stake, the last thing you want to worry about is a delivery not being made either on time or properly. 

Choosing the right courier service is important; but for some medical service providers, it’s hard to know where to start. Today, we’re going to discuss some of the things you need when trying to decide what service provider to go with. Let’s jump right in. 

HIPAA Compliance

This should go without saying, but HIPAA enforces strict rules and regulations regarding protected healthcare information. Communication with any delivery company should be handled carefully in order to make sure that someone’s information isn’t compromised. Violating these rules can result in fines and even prosecution, so make sure that any delivery service you choose is HIPAA compliant. 

Reliable and on-time

While we don’t mean to be dark, here – receiving a delivery can sometimes mean life or death in the healthcare world. Urgent, detail oriented and punctual delivery is critical. Any courier service that you choose should have the ability for you to monitor delivery in real time, so that you know exactly where and when your delivery is and will take place. In addition, they should be able to demonstrate a proven track record of being on-time and on the mark. If they can’t paint a picture of reliability for you, they should be immediately crossed off the list. 

Proper equipment

Medical deliveries aren’t like other deliveries. Sometimes certain things need to be kept at a certain temperature, packed in a specific way and delivered with a certain level of care. Having the right equipment is essential to both the success and safety of your delivery. Make sure you ask a potential delivery company about the equipment they have and whether they’re ready and able to handle the kinds of deliveries you need. 

A proven track record

Not all courier service providers are the same. Some excel in some areas and not as much in others. Make sure whoever you go with has an extended, proven track record of handling healthcare providers and perhaps even specializes in your industry. One poor delivery can have dangerous consequences and you can’t afford to roll the dice. 

Hopefully these tips will help your decision of who to go with come into a little bit clearer focus. There are many moving parts to medical transportation and handling things the right way up front can make a big difference. If you need help or guidance, feel free to give us a call and we’ll be happy to provide you with a free consultation. Good luck!

Qualities to look for in a local courier service

Everyone’s been there. You called a business and paid for a service – but you didn’t get what you expected. Or more specifically to deliveries, have you ever ordered something in the mail and not received it on time or at all? We’ve all been there and those experiences are frustrating! And simply put – as a small business owner, you already have a small margin for error and having mistakes happen in your deliveries can cost you a client!

However, if you’re a small business owner – there are alternatives. Courier services can be a god send and a difference maker in your business. That being said, how do you decide who to go with? What makes one courier company stick out from another? That’s what we’re here to discuss today.

Here are some of the most important qualities you should look for in a local delivery service. Let’s jump right in!

Dependability

Above all else, you need to know that your delivery service is dependable. You need to know that they’re thorough, on time and can get the job done that’s asked of them. Make sure you check reviews to see that they follow through on what they promise. Dependability is the most important quality a courier company can possess. 

Flexibility

Does this courier company have enough drivers? Do they have enough vehicles? Are they efficient at planning their schedule and routes so that they get packages to where they need to be on time? Can they deliver packages same-day? The truth is – the more flexible a company is, the more you’ll get out of your experience with them. Make sure they’re equipped to adapt to your needs. 

Convenience

Is this courier company easy to work with? Do they have couriers on call? Is making payments easy and is pricing direct and straight-to-the-point? Can you track packages? At the end of the day, you want a company to be able to deliver a package just like you’d do yourself – without you having to lift a finger. Look for companies that go well out of their way to make your life easier and help your business.

Transparency

Everyone likes to know who they’re dealing with. In addition to having packages delivered on time knowing a clear pricing structure and knowing where your package is and when – is important. That way, everyone knows where everyone stands. Your customers will feel more in control and you’ll have the peace of mind knowing that even in the off-event something does go wrong, that you’ll be able to respond in a professional way.

If you’ve spent hours searching for a courier and aren’t sure exactly what you need to be looking for, we hope this blog helps get you closer to a decision. In the meantime, if you have any questions or are in the Tampa, FL area and need a free consultation, give us a call. Until then, good luck!

Why courier services are the best option for large and bulk shipments

Transporting large items from one place to another isn’t a cakewalk and there’s an almost endless list of things that have the potential to go wrong. 

Some of these issues can include safe handling of the package, minute-by-minute updates, and above all else – making sure that it gets delivered to the place it’s supposed to – and in pristine condition. Believe it or not, when you’re faced with a situation like this, then it’s usually the best possible time to utilize a courier service. 

Why? Well, here’s why. Let’s jump right in!

Expertise

For both the right and wrong reasons, some folks consider courier companies to be an unusual service. While there’s many wrong connotations with that – this is one of those situations where ‘unusual’  tag is a badge we wear with pride. 

That’s because huge shipments are unusual. In many cases, courier companies specialize in large shipments and everyone from their office staff to the guys doing the transporting – all know what to do, when to do it and how to do it as professionally as possible. They’re well-versed with the unusual, know how to take responsibility and above all else- depend on satisfying you. There’s plenty of options out there, so if the courier staff doesn’t get it right, then that business is going to end up with someone else. 

Connection

Dispatchers are the lynchpin for courier services because they help bridge the gap from point A to point B. They track precisely what the distribution channel will be and will leverage that courier services’ technological capabilities to keep customers up to date – and with precision.

When you ship a large or bulk delivery – you’re investing a lot of time and money in making sure that things are getting to where they need to get to. Courier services will keep you updated – and updated with precision. You’ll know exactly where your shipment is, how things are going and when your customer can expect delivery. 

Details

As they say ‘the devil is always in the details.’ And that’s the mantra of a lot of courier services because in order to be able to specialize in something so particular, courier companies need to have an almost obsessive penchant for detail. 

And to be honest, we don’t usually like the word ‘details.’ It’s really just called ‘being prepared.’ Why? Well let’s face it, courier companies like ours have been providing these kinds of services for a long time. Over time, you settle into routines that allow the execution of a delivery to be seamless. And that’s our goal. We see detail in all our dealings and when the wind blows and throws us a curveball, we’re ready. Why? Because the real work has been done up front. 

Hopefully these reasons will convince you that choosing a courier service is what makes the most sense when it comes to unusually large and bulk shipments. If you or your company are thinking about something big on the horizon, give us a call today and we’ll be happy to provide you with a free consultation. Good luck!

All about final mile delivery service

Transporting cargo over exceedingly long distances isn’t easy. Making sure that things like the timing, safety and specific needs of a particular delivery are met takes a ton of coordination and skill to make sure things are done as efficiently as possible. 

One of the best tools at your disposal is a thing called ‘Final mile delivery.’ Today’s blog is going to explain what that service is, why it’s useful and when you should consider using it. Let’s jump right in!

What is it?

Final mile, also commonly known as ‘last-mile delivery’ is exactly what it sounds like it is. It takes whatever you’re shipping directly to an end destination. This includes only the last leg of a journey for a package or cargo. It’s particularly useful when you’re dealing with larger parcels or deliveries that have highly specialized needs. 

What are the benefits?

Perhaps the most common use of final mile delivery is when you’re delivering something that will need to be installed or even received directly/exchanged. A great example of this is a home appliance like a stove or dishwasher. The new appliance will have to be installed upon arrival – and the old one will have to be taken away to wherever it will be headed to. 

There are other instances where the cargo is extremely valuable or needs to be brought to a specific place – and by specific – we mean like a specific space in a room. This is also referred to as white glove service. This is for extremely valuable shipments. 

What should you prioritize when you’re hiring a final mile carrier?

There will almost certainly be some things that you’ll have to consider when determining whether you want to use final mile delivery. Here are some of the most important questions you’ll want to ask:

  • Do you need your delivery dropped off at a front door or will it require white glove service?
  • Do you need help unpacking and installing the contents of a particular delivery?
  • Is the cost of final mile delivery factored into your budget?
  • How familiar is your final mile carrier with your local area? 

How your potential carrier answers these questions will determine whether or not final mile delivery is the right service for your delivery. 

If you’d like to learn more about what final mile delivery can do for you or whether it’s a viable option for your next delivery, give us a call today and we’ll be happy to provide you with a free consultation. Until then, remember these tips and hopefully you’ll find a carrier that can help meet your needs. Good luck!

How to deal with hidden shipping fees

Any business that’s involved in transportation, logistics and shipping depends on sticking to their bottom line. In many instances – shipping costs make up a significant hunk of their operational costs. If you’re not actively shopping for the best possible deal, your bottom line will most certainly suffer. 

That’s why it’s so important to understand precisely what you’re being charged for. Unfortunately when it comes to delivering packages, parcels and shipping – you can fall victim to pesky, unnecessary and cumbersome hidden costs. 

In order to make sure that you’re not endlessly obsessing over invoices, we’ve put a simple guide together so that you know exactly what to look for when you get your next quote. Hopefully, this will help you avoid some of these unnecessary costs and do a better job of keeping a handle on your bottom line. Let’s jump right in.

Customs and duties

Customs and duties fees are something we’ve come to expect, but that few of us factor into our overall expenses. Make sure that if you do have to send or receive something through customs or duties – that you know exactly which goods you’ll be charged for. You’ll especially want to try to avoid things like flat rates that aren’t specific to your shipment. Many companies will charge higher customs and duties fees as a hidden cost, not expecting vendors to look out for them. Make sure that whenever you hire someone to ship something over a boarder, that you’ve got a line-item of what you’re paying for.

Additional fees

Ah, yes – the notorious ‘additional fee.’ This could simply be, well – anything. It’s like a service fee where no one knows what you’re really paying for; largely because you aren’t paying for anything. You’re just paying. Make sure that if you’re charged ‘additional fees’ that you discuss precisely what these fees are with the charging company in order to make sure that fee isn’t included in your bill. While certain additional fees are necessary – most aren’t. Make sure you get what you’re paying for.

Rate hikes

Never just assume that a shipping provider will keep their prices constant. In some cases, they frequently change. If you’re using a certain vendor, be sure that you’re performing twice a year rate checks to see where they’re at. At times you may want to go rate shopping to see if you’re getting the best deal. While this is a little extra work – the cost savings can be (in many cases) significantly less. Don’t let your own complacency erode your bottom line. 

Cargo insurance

Shipping and transportation companies will try to inflate your cargo insurance without you knowing it. Make sure that any insurance you pay for covers precisely what you’re shipping and nothing else. If you’re not careful, your bill can end up being quite a bit pricier than you anticipated. 

If you stick to these pointers, you’ll be able to save yourself a significant amount of money in the long run. If you don’t, you may find your bottom line receding ever so gently over time. If you want to learn more about how you can control your costs and have dependable, reliable and safe shipping, give us a call today and we’ll be happy to help. Until then – good luck!

Why on-time delivery should be a staple of your business

Whenever a customer orders something from a business, they almost always want to make sure they receive their order as quickly as possible. Delays and hiccups and not only add expense and unnecessary stress – but can be frustrating to both you and the customer. If a delivery is too late – it can severely impact your relationship with that customer and jeopardize future business. 

It’s for that reason that we think every business should make on-time delivery a core tenet of their operation. And that’s not the only reason. Today – we’re going to talk about some of the benefits of on-time delivery and how it’ll help change your business for the better. Let’s jump right in!

Satisfied customers

Like we said above – happy customers means a thriving, happy business. On-time delivery does one, simple thing – it makes sure the customer is satisfied with the delivery aspect of doing business with you. If you can guarantee and successfully follow through with something like on-time delivery, it can often mean the difference between losing a customer instantly and keeping them for life. First impressions mean a lot. 

And that phenomenon has a compound effect. That means less refunds, more positive reviews, more customers and most valuable of all – an increased chance of earning ongoing, lifetime customers. Simply put, on-time delivery is a straight-forward way of ensuring exactly that. 

More efficiency

As a business leader, we know that you’re always on the lookout to do more with less. Not only will on-time deliveries keep your customers happy, but your team will be happier, too. You’ll spend less time and fewer resources dealing with customer service calls or going on annoying goose chases for missing shipments and the like. It will also help with overhead – as more accurate deliveries give you a better idea of precisely what you need to keep in stock and in your inventory. This will allow your entire supply chain to operate more efficiently. 

Building new customers

The old saying goes ‘if you’re not growing, you’re dying’ and if you’re not scooping up new customers whenever possible, you’re putting a time limit on your own business. When customers look for a product or service – they’re looking for businesses that can get them exactly what they want, when they want it and exactly how they want it. Especially in today’s digital world, getting access to goods online is all about immediacy. Stay on top of your on-time delivery service and when that time comes – you’ll have a line out the door looking for what you’re selling. 

One-time delivery – we feel – should be a central tenet of any business looking to survive in a modern economy. If you’re struggling to ensure that your delivery is on-time, give us a call and we’ll be happy to discuss some options with you. Until then, good luck!

Should you outsource your shipping service?

Whether you’re a startup or a well established business, shipping costs is an ongoing problem for owners to grapple with. Should you handle it on your own or should you outsource it to a third party courier service? If you’re one of those business owners who finds yourself caught out in-between what you should be doing, then today’s post is for you. 

Businesses are ultimately successful due to their operational efficiency. And one of the greatest inefficiencies in said business is shipping and delivery. One of the best ways to improve your bottom line is to outsource your shipping to a courier service and today, we’re going to talk about how that can benefit you. Let’s jump right in. 

Less delivery expense

Flat-out, right off the top – your expenses will be dramatically reduced. You won’t have to have a fleet of vehicles. And with that, comes freedom from gas costs, transportation, paying drivers and general wear and tear. Now, instead of worrying about logistics, your team can focus on production and other important tasks that can increase company sales. 

Far less risk

One of the biggest challenges about handling delivery in-house isn’t simply the logistics of it; it’s the actual risk and liability associated with it. Not just for your drivers, but also for any kind of damage or misplacement of packages. Then there’s the insurance costs and even training expenses associated with running your own in-house shipping operation. And all of this will be gone should you choose to outsource. 

Deliveries are faster

Most any reputable courier service will not only be dependable in terms of delivering your packages, but they’ll be faster, too. Outsourcing means your customers can expect their products to be delivered at a faster speech which, well – reflects well on you and your business. 

Customer support

One of the things that courier services excel at is customer service. Your customers will be able to track their package to the ‘t’ – knowing exactly where their goods are at a given time. In the event they’re dissatisfied or if there’s an issue, they’ll be in touch and in contact with a 24/7 network that can address their problems for you. 

Hopefully the tips above will help make your decision as to whether you should outsource your shipping operation a little bit easier. Not only will it help reduce costs, but it’ll relieve the burden of a lot of unseen costs that accompany running things in house. If you have questions or would like to know what a Tampa Courier Service can do for you, give us a call today and we’ll be happy to provide you with a free consultation. Good luck!

Five features of a courier service that will add value to your business

Especially in a pandemic economy, parcel delivery at both the commercial and personal level has become more and more common. With more reasonable fees and the convenience of getting something from one place to another in less time has led to an increased demand for delivery services. 

Today, we’re going to explain how courier services bring advantages to your company, but before you agree to any deal with a service provider, you’ll need to make sure that they have the kinds of features and qualities that can help enhance your business. Here are some of the things you’ll want to look for when looking for a courier service. Let’s jump right in!

Excellent directional skills

Making sure your provider has exceptional routing skills is vital when making your decision. Poor routing can adversely impact delivery time and can hurt your reputation. So make sure that they have an extensive and thorough route planning system. Especially if you’re in the business of emergency deliverables and medical shipments where minutes can mean everything, you’ll need to make sure this is in place. 

Records

If there’s one seemingly mundane skill that actually sets great courier services apart from ok courier services – it’s how they keep their records. From contacts, to names and everything in-between, accuracy and speed begins and ends with proper records. A good courier company will use things like instant signature capture, package tracking in real time and even stock availability. This will help make sure that your customers can rest easy knowing that their goods will get to where they need to get to. 

Time management

Time is what defines a courier service’s value. Every delivery they make needs to be meticulously and efficiently so nothing gets delayed. As your business grows, so too will the demand placed on your shipping capabilities. A good courier service will be able to address customer demand in a timely way. They’ll assign the right kind of vehicles for shipments. Driver allotments and training will also serve as an indicator as to whether that courier provider is the real deal or not. 

The latest technology

Like we said above, there’s no courier service worth hiring if they don’t have the latest tracking technology. Nothing makes a buyer crazier then the inability to track the location and know the status of their delivery. Make sure that if you’re going to outsource your delivery services – that the company you choose is using the latest and greatest technology. 

Value

There is a lot of truth to getting what you pay for; but business is always about the pursuit of genuine value. The motive for outsourcing your shipping is to cut down on expenses on things like transportation, distribution and delivery. If hiring a vendor doesn’t help accomplish that, then what’s the point? Always make sure that your provider is willing to provide you with real, genuine value. 

Hopefully, these tips will help make choosing a courier service for your business a little bit easier. If you’re in the market for a courier service in the Tampa area, give us a call today and we’ll be happy to provide you with a free consultation. Good luck!