It’s one thing to be HIPAA certified…

HIPAA plays a significant role in a medical patient’s safety and security. Knowing it, understanding it and knowing that your company is certified – doesn’t necessarily mean that the company you’re entrusting to deliver your medical packages is HIPAA compliant.

Becoming HIPAA certified essentially means that individuals are given the information they need in order to make their business HIPAA compliant. Nothing more, nothing less. It’s a difference – and an important one to remember and one that we’ll explain here, today.

What is HIPAA?

Just about everyone in the medical industry has some sort of idea for what HIPAA is all about. Its short-hand for the Health Insurance Portability and Accountability act, which – when enacted in 1996 – mandated standards for health care information. Not only that it also helped to:

  • Provide the ability for customers to carry their health overage during time of unemployment or job transition;
  • Reduced abuse, corruption and fraud in the healthcare industry
  • Set industry standards and benchmarks for billing and other accounting processes
  • And perhaps most significant – mandated the protection and confidential handling of patient health records.

So what’s this mean if you want to hire a medical courier?

Medical couriers should always and are required to be held to the same expectations as anyone else working in a hospital or PCP’s office. Our couriers are trained and tested in nearly every area of HIPAA compliance including:

  • Patient confidentiality
  • Keeping information safe and secure
  • Understanding the key components and principles under the HIPAA regulations
  • And are also educated to what violations entail and what outcomes await them for violating the law.

Long story, short – our couriers are taught the terms of HIPAA and learn how they apply them to their own role in the healthcare industry.

Blood borne pathogens

Within the HIPAA certification curriculum exists an OSHA training on blood borne pathogens. This usually entails bodily fluids like blood – and educates the medical couriers on the risk of exposure to viruses, bacteria and other microorganisms every day. In this way and manner – our couriers are trained to be ready for the worst; knowing how to prepare in the event of a spill, break or any other unforeseen events that might befall the samples while in transport.

What it all means

While being certified is important – it’s just the first step. Even if a company has the knowledge they need, doesn’t mean they’ll take the necessary steps to enforce it. And that’s why it’s important to have a medical courier who’s not only trained, but knows what to do in the worst situations. To learn more about our medical courier services, contact us today. Good luck!

Speed is the name of the game

Courier services are used in a variety of ways and for a wide range of reasons. Whether it’s a medical emergency or simply a matter of wanting to get a big ticket item from here to there efficiently – courier services have you covered!

Also – using courier services comes with a plethora of benefits as well. Among the most popular with customers is the ability to save time – the one thing we seemingly never have enough of! Not only can you get things from one place to another more quickly, but the speed of courier services allows your company to focus on the things that matter and stay productive; not chasing packages and waiting around on whatever you need in order to do the job the right way.

Medical couriers

Most medical couriers offer 24-7 service and can guarantee that time-sensitive materials arrive on time and when they’re needed. Just as significant – you’ll be able to track your packages while they’re in transit. This means that when minutes mean the most, you’ll have the peace of mind of knowing where and when your package will be there.

Also worth knowing is that couriers are almost all CIPAA, OSHA and DOT compliant – which means you won’t have to mull over who delivers a package and how. They’ll all know what to do – even in the worst case scenario of a spill or break. When you have an emergency and seconds matter, couriers will be there.

Truck couriers

Not every delivery goes into a nice, neat and tidy package. Some things need a little muscle. Whether you’re moving pallets or need a bulk purchase brought directly to you, courier services will be able to assist. Some courier companies even specialize in fast and efficient bulk/special deliveries. Because perhaps it’s not a lot of something. Maybe it’s just one, really big thing that you don’t want exposed out in transition between one place or another. Don’t fret – couriers can handle that, too.

Speed and control

In the time and era of Amazon – it’s not just getting the product that’s important – it’s also important for the product to get to your customers –quickly and efficiently. Couriers can get your goods to your customers fast and with care. Not only that, but couriers can also put your customer in the driver’s seat – giving them free tracking of the package so they’ll know exactly when and where their packages will be arriving. People want instant gratification and with courier services, you can give that to them.

The simple fact is that today – every second counts. Speed is the name of the game. Getting your products or your important items to where they need to be quickly – that’s not only a cost savings to you – but a reputation builder as well. Customers crave dependability and if you can give them that and get to them fast? You’ll have a bright future.

To learn more about how your business can leverage our services, give us a call today and we’ll be happy to provide you with a free consultation. Until then – good luck!

What to consider when hiring a medical courier

Courier services can be used for a variety of reasons; the most important of which are usually medical ones. And if you’re a healthcare provider- whether you’re a doctor, PCP, or specialist – there’s a lot to think about when you grapple with who will be transporting your packages.

While things like pricing, packaging and tracking are all important – making this decision becomes even more intense when you consider the stakes and the risk in one item going from one place to the next.

Today, we’re going to discuss some of the things you should always be thinking about when hiring a courier service to make medical deliveries.

Timeliness

Whether it’s for a blood bank or medical equipment, these deliveries will have an impact on the lives of those who need them. Couriers operate every hour of the day and in some cases- every day of the year. They understand their customer’s needs and understand that a speedy delivery isn’t an option – but a must – especially when it’s an emergency. When you’re looking for a courier service to transport your goods – make sure they get can a job done fast in the event you need it.

Safety

There’s a lot to work through when it comes to ensuring that medical deliveries are handled correctly. Not only are their confidentiality and privacy issues at play – but there’s also the idea of materials becoming hazardous when the proper precautions aren’t taken. Make sure that the courier service you choose has drivers who are certified or have been through training in HIPAA, DOT and OSHA. Make sure they’re working with compliant equipment as well.

Experience

It says a lot about businesses when they have lots of customers. In the courier world – it’s meaningful. It means they’re dependable; it means they’re reliable; it means they do what they say they’re going to do, when they’re going to do it. Not every courier service dabbles in medical deliveries, so be sure the company you employ has significant experience in that line of delivery service.

 

Don’t take chances when it comes to medical deliveries. Taking into account the company’s experience, how they handle safety and their timeliness will help bring into a clearer focus the kind of company that will work the best for yours. Hopefully these tips will help get you closer to a decision. Good luck!

Red flags to be aware of when looking for a courier service

Simply put – dependability is everything in modern day business. That’s especially true when it comes to our line of work. If you’re out there looking to hire a courier service for your needs than you’re in luck – there are some fantastic companies out there. That being said – knowing what to avoid is sometimes just as useful as knowing what to look for when you’re going through something the first time. Avoiding those issues – or red flags – is what we’re here to discuss today.

Here are some of the major red flags to look at when you’re choosing a courier service. Let’s jump right in!

No tracking options

In today’s world, you should have unfettered access to parcel tracking. No questions asked. Companies that hide tracking options might be doing so for unscrupulous reasons, so be wary. You should know where your package is at all times – particularly if you’re in a high risk industry. If they can’t allow you to track your package, go elsewhere.

Drivers not in uniform

Seems a little old school – but simply put, if your drivers aren’t in uniform, how can you be sure you’re handing your delivery to the right person? Anyone could tell you they work for a courier, but without uniforms or ID, there’s no way for you to know for sure. And with the sensitivity and value of your goods, you want to know you’re working with a company you can trust.

No insurance

If the company doesn’t offer insurance, then they’re leaving your delivery up to chance. You – by all means – are entitled to NOT take insurance – but you should always ask if they have it as a sign that they can cover things in the event something does goes bad. This way if you use the insurance – you can get your money back.

Poor history

Always read the reviews of courier service companies. If they’re bad – then that should tell you everything you need to know. But the major thing you’ll want to look out for is lost packages. If you’re noticing that comment a lot in reviews, then this isn’t a reliable company to work with.

 

Hopefully these tips will help you determine which courier service to go with. Sure –it’s not the most positive list – but sometimes knowing what NOT to do is almost as important was what to do. Until then, good luck in your search!

Courier service vs. Standard Mail: A comparison

As a business owner – you know that you’re faced with plenty of decisions each and every day. Some of those include everything from who’s working for you to choosing the right location for a new promotion. We’re also sure that at some point – shipping will become one of those decisions.

We live in a world where customers expect their deliveries quickly and efficiently. That forces you as a business owner to think about your shipping strategy and look for new, innovative ways to deliver your service.

So you’re presented with the question: should you choose standard mail or should you consider using a courier? In the past – using couriers was seen as a luxury that only companies with significant shipping budgets could afford. Reality is – courier services are more affordable today than they’ve ever been and can have a significant impact on your business.

Here are some of the pros and cons of using both and what you can expect from each. Let’s jump right in!

Delivery speed

 On average – it takes about 1 to 4 days for packages to arrive where they’re supposed to when you use standard mail. In some cases, they could arrive the next day – but that only happens if you’re sending your mail in the same city or town. If you’re looking for same-day delivery – courier services are better equipped to handle it – and can give you a significant competitive advantage.

Cost

If you own a business that doesn’t ship mail or an abundance of items – then standard mail will most certainly be the more cost-effective choice. For those that ship frequently – the costs can add up quickly. Since there’s no competition, standard mail rates are set in stone and are what they are. There are plenty of couriers who have to compete for customers and they do this by offering competitive pricing – which can save your business a lot of money.

Personalized service 

Having delivery options is valuable tool to have at a business owner’s disposal. If you mail frequently, you may get to know the post office person and form a friendly rapport with them, but their services are what they are and that goes for everyone who walks through the door. Working with a courier opens up a door to a more personalized experience – from when you need items picked up to choosing delivery windows that keep customers happy.

Flexibility

Being able to depend on things like last minute delivery, additional pickups and the like are options that are only available to you when you hire a courier. The post office may have extra delivery options, but the delivery wait times don’t get any faster.

Courier Services offer a whole swath of extra services that can make a significant impact on your business. If you are considering using a courier service, give our team a call today and we’ll be happy to offer you a free consultation. Good luck!

Common mistakes people make when using courier services

Just like any business – we know that folks don’t like to pay more than they have to. Today, we’re going to share with you some common, costly mistakes people make when using courier services and what you can do to avoid making the same mistakes in the future. Keeping these tips in mind can make your experience with a courier a whole lot more enjoyable and can save you money.

Let’s jump right in!

Overestimating 

For folks who are new to our services, overestimating is a common mistake that’s made. If you require a package be delivered by 5, scheduling it for noon can spike your cost 30-40%. Make sure you’re choosing the service level that’s right for the job.

Poor contact information

You’d be shocked at the number of times we go to deliver packages and there aren’t crystal clear instructions. For example if we’re delivering a package to an office building – is it going to specific person directly or is it going to the front desk or mailroom? Is there a direct name and phone number so we can track down the recipient quickly?

Sometimes you can waste a lot of time and money by having us look for a needle in the proverbial corporate haystack. Be specific about your instructions. Especially when packages need to get somewhere quickly, it’s important we don’t waste time with details – so be clear and specific.

Share your secrets

In addition to sharing WHO the package is going to – you’ll also need to be specific with regards to HOW the package needs to be delivered. Do we need to go to the back of the building, through a side door or have a particular person sign? If there’s a trick to get the job done, then please share! It’ll help save you time, a lot of anxiety and some money, too!

Know when things are open and closed 

This applies less to rush deliveries and more towards people who are more or less – casually using our services. If we arrive at an address or place of business and it’s closed or not accepting packages – then we have to reroute our couriers or have them head back for re-delivery at some point. This can cause extra costs that could have been easily avoided by alerting us to any scheduled company closings.

Paying attention to these details can save you a lot of time and money – and will also help ensure a smooth, seamless delivery experience. To find out more about how courier services can benefit you, give us a call today!

Shipping tips for the holidays

December is coming up and that means the holiday season is upon us! That means presents – and when we’re talking presents – we’re talking shipping. In fact, there’s as much mail in December as there is in every other month of the year combined. It’s safe to say – shipping concerns are a big part of the holiday season.

And when it comes to making sure those who matter the most get their gifts on time, you need the peace of mind to know that those items will get there. Today, we’re going to talk a little bit about the holiday season, courier services and how you can leverage both to make your holiday season run a little more smoothly this year. Let’s jump right in.

Send out your gifts early

Make sure you get on your holiday shopping early – particularly if you’re looking to get gifts shipped. Even though we can accommodate some later dates – workload is often high and anything out past December 20th is going to be a push to arrive on time – no matter if you’re dealing with us, the USPS or anyone simply due to the sheer volume of jobs. Get your shopping done early and plan ahead.

Make a list of what you’re planning on sending

Plan ahead and try to figure out what you know you’ll need to ship. Once you’ve done that, prioritize purchasing those items first and make sure you’ve got a plan to get them to where they need to go. That will also make arranging collection of the packages that much easier as well, will assist you in finding a courier who would be best fit to ship that package and of course – the always reassuring calm feeling of knowing that your package will get to where it needs to go worry-free.

Look for deals

Courier services like ours are always running shipping deals during the holiday season, so keep your eyes peeled for what’s out there. For some, the holiday season can be a real budget buster, so if companies like ours offer a deal that can take the edge off, you should absolutely take advantage of it.

Yeah, you might want to consider insurance

Particularly if your gift is valuable – you’ll want to make sure you purchase insurance. We’re not perfect. The USPS isn’t perfect. Santa isn’t either. And with all of the traffic that all three are bound to get, it’s best to give yourself the little added reassurance that if the worst does go wrong, you’re covered. During other times of the year, you can absolutely get away with ignoring insurance options – but not during December.

All the little things

As is the case with anything in life, be sure you remember all the little things. Know your shipping deadlines in advance. Don’t cheap on packing materials and make sure your gift is secure and packed for safety. Pay attention to the box. Don’t send it in something that’s falling apart. It might all seem rudimentary, but all these things add up and increase your chances of a very worry-free holiday shipping season.

We hope these tips help as you look to send your gifts off this holiday season. Enjoy your loved ones and the time off! You earned it! And if you’re looking to get your gifts to where they need to go – give us a call! Happy holidays!

Courier services vs. the Postal Service – what’s the difference?

If there’s a question that we get perhaps more than any other one – it’s ‘what’s the difference between you guys and the postal service?’ And hey – it’s a good question. To Joe Everybody, they look at our services and theirs and for them it’s hard to see the difference.

But there are differences and they’re important to point out and that’s what we’re here to do today. Here are the key differences between the postal service and courier services. Let’s jump right in!

Service quality

While the postal service is – on the whole – a more affordable option in terms of shipping rates, you run the risk of running into the old ‘getting what you pay for’ trap. That means longer delivery times, poor tracking and mostly poor customer service. To boot – some countries have more reliable services than others.

With courier services, you might pay a little bit more – but they provide you with a lot of value for your money. You’ll have the ability to track your packages more accurately, ensure that information is kept confidential and that your parcel or package will get to its destination faster than it normally would via USPS. Especially if you’re rushing a package, this is indispensable.

International shipping

With the US postal service – if you want to send a package to say – Germany, this is how it works. The USPS will handle the package until it gets to customs in Germany. Once it goes through customs, then the new country’s postal service takes things from there.

Not only are there inconsistencies from national postal service to national postal service; but it’s also incredibly difficult to get assistance. Tracking isn’t consistent across services and it can be challenging to find out where your package ended up if something gets lost. Duties and taxes also factor into the equation.

With courier services, we’ll handle delivery from end to end. There’s no hand-offs, no go-betweens and things like duties and taxes are paid up front to ensure a quick delivery.

Specific needs

The US postal service is basically a national service. They serve everyone, deliver everything – and do so at an affordable rate.

Courier services on the other hand – are private firms that ship parcels and important documents- many of whom specialize in specific kinds of shipping. They also emphasize speed, control, transparency and time sensitive services. Yes- on the whole, you’ll pay more than you would at the post office – but you get a much wider breadth of services and especially in the case of specific industries – get a certain level of required dependability you wouldn’t get with the postal service.

 

If you’re thinking of using a courier service for your business, give us a call today and we’re happy to give you a free consultation. Until then, good luck!

Qualities every courier service should have

Using a courier service is something entirely new to most of our customers. As such, we’re assuming that’s why you’re here today, too – to learn more about what you should be looking for and what to expect when you decide to hire a courier service.

After all – as a business owner you know that not getting what you expected can mean more than a minor annoyance – sometimes it can cost you a significant amount of money. In addition – knowing that your goods are safe, secure and show up where they’re supposed to show up and when they’re supposed to be there – says a lot about your business. Dependability trumps almost anything.

In this week’s blog, we’re going to get into just that – the kinds of qualities you should be looking for in a courier service. Let’s jump right in!

Dependability
Without a doubt, any courier service you hire needs to be dependable. If you can’t depend on someone to get the job done, then nothing else really matters, does it? Make sure you read up on Google reviews and ask their clients what they think about the prospective company’s service. Knowing who you’re teaming up with is important and we’re willing to bet that if it came down to the best possible rate vs. the company that has the best track record, that you’d probably choose the later. Make sure your courier is dependable.

Flexible
One of the primary benefits of a courier service is the transparency and flexibility that the USPS or UPS won’t give you. You have precision package tracking, the ability to reroute packages and a whole mess of other freedoms that allows you to get your packages to where they need to be 100% of the time. Always ask courier services about what kind of oversight tools they have and what your parameters are for delivery.

Convenience
Chances are if you’re a business owner looking at a courier service, that things like convenience are always top of mind. In any situation, you should always be pursuing relationships with companies that are trying to make your job easier. From scheduling to tracking – to on call couriers – always be on the lookout for those companies that appear to be the most helpful. Courier companies also allow a number of expanded services that can be used to transport a variety of specialized items. Don’t be afraid to use them!

Efficiency
Especially when it comes to courier services, the only thing as important as dependability is efficiency. Ask companies about their delivery systems, how they manage things like traffic and the like. Courier services – in addition to being dependable – are also supposed to be faster, so make sure they can deliver.

If you’ve spent hours searching for the right courier service and aren’t sure how to differentiate one from the other – then hopefully these tips will help. If you need advice on what to do or have questions on what services we can provide your company, then give us a call today! Good luck!

Choosing a medical courier

When people need medicine, they need it fast. As anyone who’s spent time in the medical field will tell you though – that doesn’t always happen! If you’re at a hospital, pharmacy or doctor’s office – logistics doesn’t always move as smoothly as you’d like them to.

When medicine is getting transported from one place to another, you need to know that the courier you’re sending is professional and that the things being transported will arrive at their destination safely and on time. Choosing the right courier is essential and that’s what we’re here to discuss today.

Here are some things you should look for in the event that you should elect to use a courier to deliver your medical goods. Let’s jump right in.

Experience counts

Make sure that whomever you choose has experience in the field. While credentials are important – how many times a client gets used and the frequency with which they’re chosen will tell you everything you need to know about whether they’re equipped to do a good job.

Certifications and training

While we put credentials in the proverbial back seat in our previous point a little bit – they are still important and it’s vital that you ask your potential provider what kinds of certifications and training their drivers possess. This is important as they’ll be handling incredibly sensitive and sometimes confidential information. Make sure this is in place before signing on the dotted line.

Things can’t wait

When patients are sick, waiting a few days isn’t an option. Make sure your courier provides same-day, night and weekend delivery options. That way you can rest assured that things will get to where they need to get to as quickly and as safely as possible.

How transparent are they?

Does the courier have the ability for you or your customers to track deliveries or add instructions mid-route? There are so many forms of technology that can make such a significant difference in the customer experience that there’s no reason you should settle for less.

Affordable Courier knows that medical deliveries need to be done with certain standards in mind. Hopefully, these tips will help make it a little easier for you to choose a medical courier service that you can trust. If you’re still searching and are in the Tampa area, give us a call and we’ll be happy to provide you with a free consultation. Good luck!