Qualities to look for in a local courier service

Everyone’s been there. You called a business and paid for a service – but you didn’t get what you expected. Or more specifically to deliveries, have you ever ordered something in the mail and not received it on time or at all? We’ve all been there and those experiences are frustrating! And simply put – as a small business owner, you already have a small margin for error and having mistakes happen in your deliveries can cost you a client!

However, if you’re a small business owner – there are alternatives. Courier services can be a god send and a difference maker in your business. That being said, how do you decide who to go with? What makes one courier company stick out from another? That’s what we’re here to discuss today.

Here are some of the most important qualities you should look for in a local delivery service. Let’s jump right in!

Dependability

Above all else, you need to know that your delivery service is dependable. You need to know that they’re thorough, on time and can get the job done that’s asked of them. Make sure you check reviews to see that they follow through on what they promise. Dependability is the most important quality a courier company can possess. 

Flexibility

Does this courier company have enough drivers? Do they have enough vehicles? Are they efficient at planning their schedule and routes so that they get packages to where they need to be on time? Can they deliver packages same-day? The truth is – the more flexible a company is, the more you’ll get out of your experience with them. Make sure they’re equipped to adapt to your needs. 

Convenience

Is this courier company easy to work with? Do they have couriers on call? Is making payments easy and is pricing direct and straight-to-the-point? Can you track packages? At the end of the day, you want a company to be able to deliver a package just like you’d do yourself – without you having to lift a finger. Look for companies that go well out of their way to make your life easier and help your business.

Transparency

Everyone likes to know who they’re dealing with. In addition to having packages delivered on time knowing a clear pricing structure and knowing where your package is and when – is important. That way, everyone knows where everyone stands. Your customers will feel more in control and you’ll have the peace of mind knowing that even in the off-event something does go wrong, that you’ll be able to respond in a professional way.

If you’ve spent hours searching for a courier and aren’t sure exactly what you need to be looking for, we hope this blog helps get you closer to a decision. In the meantime, if you have any questions or are in the Tampa, FL area and need a free consultation, give us a call. Until then, good luck!