Should you get a new medical delivery service provider?
Many of us tend to roll our eyes when we think of things like the age of ‘instant gratification.’ We think entitlement, unrealistic expectations and difficult customers. While there’s some downside to this train of thought, there are simply some industries where not only is instant gratification OK, but it’s utterly necessary.
Such is the case in the world of medical courier services. In an industry where any time wasted could mean the difference between life and death, it’s vital that courier services be accurate, fast and ready at the drop of a hat. Unfortunately, not all courier companies are that way and that’s what we’re here to discuss today.
Here are a few of the signs that it might be time for you to look for a new medical delivery service. Let’s jump right in.
Poor customer service
We’ll start with the obvious but a courier company that can’t be on time and doesn’t treat you like gold can’t be trusted in situations this serious. You should be able to know where your package is at all times, when it will be somewhere and exactly who will be receiving it. If you aren’t being taken care of and the basics aren’t being met, it’s time for a new medical delivery service.
Poor vehicle conditions
Medical deliveries aren’t as easy as just throwing some packages in a truck and racing around from destination to destination. Contents can range from sensitive records to actual, real organs that need to be cooled and kept at a certain temperature. The vehicles they are transported in need to be equipped to deal with these demands. In addition, vehicles need to be clean as some deliveries require clean environments. Make sure any medical courier service you do business with has these basics covered.
These deliveries are critical and as such, your drivers need to be properly trained specifically for medical deliveries. Not only does this include package handling, but it also should include HIPAA compliance and the like. These are extremely sensitive and critical deliveries that need to be handled with professionalism and confidentiality.
Lack of experience
All of the conditions we just described above are simply symptoms of a greater problem – which is a general lack of industry experience. Just because a courier company says they can handle medical packages doesn’t actually mean that they can. Probe, ask questions and ask for references. This is a service where the provider and you can’t afford to be wrong.
If you’re looking to switch medical delivery services, be sure to follow these tips and guidelines and you should find a good company in no time. If you’ve got questions or would like to ask more questions about the process, feel free to reach out and we’ll answer your questions quickly. Until then, good luck!