What to do when a package is lost

Courier Services and the US Postal Service are not just good at NOT losing your things, they are outstanding at it. In fact over 99.5% of packages get delivered on time and to where they’re supposed to in the US. However – there is that slim chance. That shred of doubt. That one time where you need something and well, it gets lost.

What do you do? Who do you speak with? Can you get your package back? Today, we’re going to talk about a few things you can do in the event a package gets lost or stolen. Let’s jump right in. 

If its lost in transit

Companies issue tracking numbers for a reason. Sometimes packages can get lost in the shuffle, end up on the wrong truck, get sent to the wrong location. Use package tracking to make sure your package is due to be where it needs to be; but if it gets lost – using your tracking number to help the company find it and get it delivered to where it needs to go is the play.

What if they can’t find it?

So your package didn’t get to you or its intended destination and you called, used the tracking number and nothing came up. Next thing you’ll want to do is fill out a missing package form. Most courier services and the postal service have dedicated people on staff to help with these instances. They’ll do a deep dive and see what they can do to retrieve your package. 

What if it’s been stolen?

In the event any package has been stolen – make sure you file a police report. Include tracking information as well as any and all details you can provide on contents, intended destination, drop off/pickup and the like. Also file a missing package report with the carrier so they can investigate as well. In these situations, carriers are not liable for your lost goods – but may refund you for the shipping costs. In many cases, you can buy package insurance as well – which in specific cases where the delivery is of high value, you should strongly consider.

What to tell the intended recipient

The first thing you want to do is to communicate to them immediately that their package is lost. Let them know what occurred, what you’re doing to rectify the situation and when you can generally expect the package to be delivered. If the package is replaceable or you can send another, so so at your expense. 

Hopefully this will give you a little guidance as to what to do if your package is lost or stolen. We also hope you’ll never have to use any of this. And of course, if you’re looking for more advice, feel free to reach out! Until then- good luck!

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