Why on-time delivery should be a staple of your business
Whenever a customer orders something from a business, they almost always want to make sure they receive their order as quickly as possible. Delays and hiccups and not only add expense and unnecessary stress – but can be frustrating to both you and the customer. If a delivery is too late – it can severely impact your relationship with that customer and jeopardize future business.
It’s for that reason that we think every business should make on-time delivery a core tenet of their operation. And that’s not the only reason. Today – we’re going to talk about some of the benefits of on-time delivery and how it’ll help change your business for the better. Let’s jump right in!
Like we said above – happy customers means a thriving, happy business. On-time delivery does one, simple thing – it makes sure the customer is satisfied with the delivery aspect of doing business with you. If you can guarantee and successfully follow through with something like on-time delivery, it can often mean the difference between losing a customer instantly and keeping them for life. First impressions mean a lot.
And that phenomenon has a compound effect. That means less refunds, more positive reviews, more customers and most valuable of all – an increased chance of earning ongoing, lifetime customers. Simply put, on-time delivery is a straight-forward way of ensuring exactly that.
As a business leader, we know that you’re always on the lookout to do more with less. Not only will on-time deliveries keep your customers happy, but your team will be happier, too. You’ll spend less time and fewer resources dealing with customer service calls or going on annoying goose chases for missing shipments and the like. It will also help with overhead – as more accurate deliveries give you a better idea of precisely what you need to keep in stock and in your inventory. This will allow your entire supply chain to operate more efficiently.
Building new customers
The old saying goes ‘if you’re not growing, you’re dying’ and if you’re not scooping up new customers whenever possible, you’re putting a time limit on your own business. When customers look for a product or service – they’re looking for businesses that can get them exactly what they want, when they want it and exactly how they want it. Especially in today’s digital world, getting access to goods online is all about immediacy. Stay on top of your on-time delivery service and when that time comes – you’ll have a line out the door looking for what you’re selling.
One-time delivery – we feel – should be a central tenet of any business looking to survive in a modern economy. If you’re struggling to ensure that your delivery is on-time, give us a call and we’ll be happy to discuss some options with you. Until then, good luck!